Frequently Asked Questions
Please take a minute to read over our frequently asked questions. This should give you a very good idea of how our service works and what you can expect from us. If you have any unanswered questions just email us at info@laundryfreedom.com and we will answer them promptly. Thank you.
- How does your service work?
- Do you do dry cleaning?
- What is your normal washing process?
- Do you give special attention to infant clothing items?
- How do you manage and treat stains?
- Can you meet my special laundry needs such as allergies to certain detergents, etc?
- Do you press, iron or starch clothing?
- What if my clothes get damaged?
- Do you pick up my clothes or do I drop them off?
- When do you typically pick up orders?
- What care is given to maintain the privacy of my order and the items I have Laundry Freedom wash?
- How long does your service take?
- Why does your "standard" service require two days?
- What is your pricing structure?
- Do you offer any discounts or coupons?
- When do I pay you for your service?
- What forms of payment do you accept?
- What cities do you service?
1. How does your service work?
- We have two options available!
- Both are just 3 easy steps
- Call and schedule a pick up.
- We come to your location at the scheduled time, pick up and weigh your order, giving you the price and expected delivery.
- Finally, we bring you back your completed order, washed and folded according to your specifications.
It’s that easy, who could ask for more?
Top of Page2. Do you offer a dry cleaning service?
- Laundry Freedom does offer a dry cleaning pick up and delivery service. Laundry Freedom does not do dry cleaning, but we have an agreement with a local dry cleaner. Why spend your valuable time making two trips to the cleaners when you could have us do it? We will pick up at your home, work or wherever! *Minimum charge of $20 on all orders. Standard service is two day. Next day is available for an additional $10 and same day $15 additional. Same day must be received by 8 a.m.*
- Note- dry cleaner fees are separate from the Laundry Freedom minimum amount per order. None of the Laundry Freedom discount offers or coupons apply to dry cleaning service.
3. What is your normal washing process?
- We wash clothes using a proprietary process which we have designed to maximize the life of your clothing and other household items, and to increase your comfort in their use. Rest assured that we never use chlorine bleach, or other harsh cleaning agents. We can wash orders on your specified settings if you desire, just let us know any special instructions you may have.
4. Do you give special attention to infant clothing items?
- We can. Unless you request it we will wash infant clothing along with the rest of your order. If you request it we can separate out infant clothing and wash them separately in a sensitive formula detergent. However, these clothes will be weighed separately from the rest of your order and will have an additional cost of $0.50/lb
5. How do you manage and treat stains?
- Unfortunately most stains require immediate attention and are beyond our ability to clean at our delayed treatment time. That said, we will treat any stains that we find, or that you point out to us when we pick up your order, but we do not guarantee their removal.
6. Can you meet my special laundry needs such as allergies to certain detergents, etc?
- Within certain reasonable limitations we will be more than happy to custom fit our service to your needs. Just let us know how we can help.
7. Do you press, iron or starch clothing?
- We do offer ironing and starching upon request, but at additional cost. Ask for our current rates when you call to place your order.
8. What if my clothes get damaged?
- We insure all orders as follows:
- Up to $100 per item, paid as a reimbursement for the replacement of the damaged item or paid in advance at a reasonable replacement cost.
- Maximum $500 per order
9. Do you pick up my clothes or do I drop them off?
- We come to you and pick up your order.
10. When do you typically pick up orders?
- Orders are picked up daily between 7:00 am and 12:00 pm. If you require a special pick up time outside of these normal hours let us know. We will try to accommodate if at all possible.
11. What care is given to maintain the privacy of my order and the items I have Laundry Freedom wash?
- Rest assured that our staff is professional and completely dedicated to protecting the privacy and dignity of our customers. Your privacy is of the utmost importance to us and your items will be washed with complete respect for you and your items.
12. How long does your service take?
- We offer three different delivery options. See our pricing structure for additional costs.
- Standard, two-day service. Your order delivered to you the second day by 7:00 PM. (Note- the day of pick up does not count as the first day, i.e. If your order is picked up on Monday it will be delivered by 7:00 PM on the following Wednesday, 2 days later)
- Same day delivery. Your order delivered to you by 7:00 PM the same day.
- Next day delivery. Your order delivered to you by 7:00 PM the following day
13. Why does your "standard" service require two days?
- Laundry Freedom is committed to delivering the highest quality and total customer satisfaction. It's true that some drop off cleaners may offer same or next day service as their standard, but this causes many problems for you, the client (not to mention that they charge you more and require that you pick up and drop of your own laundry). The way these companies achieve such a quick turn around is because they mark your clothing (by stapling a tag to each item) and then combine them with all of their other orders in a large washing machine and wash them all together. This gives them the ability to wash and dry all of their orders in one process. This process is wrought with failure, lost items, damaged clothing (if someone else left a pen in their pants pocket, your clothes get stained), etc. If you experience loss or damage to your clothing with these other cleaners it may never be resolved. At Laundry Freedom we never wash your items with anyone else's. Your clothes are separated and washed and never combined with any other order. This process takes time, but it is also the reason why we are the only company that is able to offer a guarantee on your order. Two days means high quality service that you can trust.
14. What is your pricing structure?
- Please see our Pricing page for more information.
15. Do you offer any discounts or coupons?
- We do offer coupons periodically through different advertising media.
- We also have three standard discounts available at all times as well
- If you are a first time customer we offer you 10% off of your first order to say thank you for your business. (does not apply to dry cleaning services)
- If you refer a friend to us not only will they receive a 10% discount for being a new customer, but you will receive a 10% discount on your next order as well. Just have your referral mention your name and we will give you the discount on your next order.
16. When do I pay you for your service?
- Payment is made when your completed order is delivered back to you. If you cannot meet us for delivery to make a payment, you can make payment at pick up, or online via our pay-pal account prior to your order’s completion. Please note that your order will not be returned until payment is made, in full, for services rendered.
Exception- All expedited delivery fees are due at pick up.
17. What forms of payment do you accept?
- We accept the following forms of payment:
- Cash (have exact amount because our drivers do not carry any change)
- Credit/debit cards through Pay-Pal on our website
- Credit/debit cards when we pick up or deliver
- (Sorry, we do not accept checks)
18. What areas do you service?
- We Service all of Tarrant County, Texas.
Top of Page